Question 1

How long until I receive my order?

Accepted Answer

UK customers should receive their orders within 12 working days. International customers should receive their orders within 18 working days.

Question 2

What shirts can I get in your Mystery Boxes?

Accepted Answer

All of the shirts in our boxes are authentic and sent straight from the clubs direct manufacturer.

We love to source shirts from clubs all round the world so we can can guarantee that we will pick a stylish shirt to add to your collection. If you'd like to make a request for teams and leagues to avoid, you can write this in the avoid box at the checkout.

Question 3

Can I cancel or change my order?

Accepted Answer

Yes you can. If there is a problem with your order, complete our contact form and we'll help you out as fast as we can. We can always cancel any order so long as it has not been shipped.

Question 4

How can I exchange or return my shirt?

Accepted Answer

Yes, returns are accepted at the buyers expense. Items must be returned in the same condition as delivered with tags attached if they arrived with them. If items are not returned in the same condition as previously delivered we hold the right to reject a full refund and may return the item to the buyer. The buyer will be refunded the cost of the boxes however, not shipping.
 
Return Address:
Courtmoor Farm
Honiton
Exeter
EX14 9QA
United Kingdom

Question 5

Do you deliver worldwide?

Accepted Answer

Yes we do. We send our shirts far and wide to every country or region that orders from us. If you have any concerns whether we can ship to you, use our contact form and we will respond as soon as possible.

Question 6

What payment methods do you take?

Accepted Answer

We take credit and debit card payments, as well as offline payments if you contact us at mfootballbox@gmail.com.